Refund policy

At Creemoda, we are committed to delivering products that elevate your home experience. Each piece is crafted and packed with utmost care to ensure it reaches you in perfect condition.

Damaged / Incorrect / Missing Items

If you receive a damaged, defective, incorrect, or missing product, please email us at care@creemoda.com within 24 hours of delivery.

Required:

  • Unboxing video (mandatory)
  • Clear photos of the product and packaging

Note: Requests without an unboxing video will not be accepted.

Returns & Exchanges

  • Returns are accepted within 7 days of delivery on damaged, defective, incorrect, or missing product.
  • Product must be unused, with original packaging and tags
  • Shipping charges for exchanges may apply

Not eligible for return:

  • Sale or discounted items

Refunds

  • Processed within 7 business days after product inspection
  • Prepaid orders: refunded to original payment method

Order Cancellation

  • Before shipping: Cancel within 1 hours for full refund
  • After shipping: Refuse delivery; shipping charges are non-refundable

    Orders once placed are considered FINAL.

Need Help?

For any assistance, feel free to contact us: